Warranty Coverage
Our scooter warranty ensures peace of mind, including:
- Battery warranty for 3 years / 25,000 km.
- Parts warranty for 3 years / 25,000 km.
- Free Periodic Service Warranty for 2 Years / 20,000 (5x Service)
Terms and Conditions
- Scooter Warranty Terms:
- No modifications to hardware or software without prior approval from SAVART.
- Adherence to SAVART's regular service guidelines.
- No disassembly of the electromotor.
- Battery Pack Warranty Terms:
- Warranty applies only if the battery health falls below 70% according to SAVART's application calculations.
- No modifications to hardware or software without prior approval from SAVART.
Terms and Conditions of SAVART Motors Warranty
PT Garda Energi Nasional Indonesia ("GEN") guarantees that the Electric Motorcycles ("SAVART Electric Motorcycles") being distributed are free from manufacturing and material defects under normal usage. GEN, through its Dealer network, guarantees the Terms and Conditions of the Warranty for SAVART Electric Motorcycles with the following provisions:
- GEN will replace and repair damaged Spare Parts of SAVART Electric Motorcycles that are still within the warranty period. Repairs or replacement of Spare Parts will be done by authorized Dealers or other third parties appointed by GEN.
- During the warranty period, GEN's obligation is limited to repairing or, if necessary, replacing Spare Parts of SAVART Electric Motorcycles, in cases where, after inspection by the Dealer, the Spare Part is deemed necessary to be replaced to ensure safe driving.
- Terms and Conditions of SAVART Electric Motorcycle Spare Part Warranty include the following types:
- Savart Genuine Mechanical Part Warranty for 2 years of free maintenance, repair, and replacement, including gear oil replacement when recommended by SAVART, except for brake pads and tire.
- Savart Genuine Electronic Part (excluding battery and e-motor) Warranty for 3 years of free service and repair.
- High Voltage Battery (EV) Warranty for 3 years/25,000 km (whichever comes first).
- Electromotor Warranty for 5 years/50,000 km (whichever comes first). Free Service for 2 years.
The warranty will be void and not applicable if the Consumer does not perform regular maintenance according to the specified mileage or periodic maintenance schedule determined by the Dealer (whichever is reached first), as stipulated in these Terms and Conditions of the Warranty.
- The warranty does not apply to:
- Normal aging, damage, or rust on coated parts, paint layers, rubber parts, soft goods, glass items, plastic parts, and frames.
- Components namely electrical equipment, wiring harness, and other electrical components.
- Consumable items (wear and tear), such as tires, brake pads, disc brakes, and seals.
- How to Submit Warranty Claims:
Customers should visit an authorized Dealer or GEN's official service center and explain the issue they are experiencing with the Spare Part. The Dealer will then perform a diagnosis, decide whether it should be repaired or replaced, and inform the Customer accordingly.
Warranty claims, including Free Service done by Customers, will be recorded in a system managed by the Dealer and/or GEN. This way, all history of warranty claims and Free Services will be digitally recorded and well documented.
GEN will not be liable for Warranty claims in the following situations:
- Damage to parts caused by the use of non-genuine or non-recommended parts by GEN.
- Damaged parts due to accidents, collisions, natural disasters, or misuse.
- Modifications or additions to the SAVART Electric Motorcycle that result in damage to the Spare Part or cause the Spare Part to malfunction.
- Vehicles repaired by entities other than authorized Dealers designated by GEN.
- Vehicles used in abnormal conditions such as flooding, racing competitions, or other activities that can alter the function of the Spare Part.
GEN reserves the right to accept or reject Warranty Claims based on inspections conducted by GEN or other considerations.
